22nd January 2025
Received a Negative Online Review? Practical Tips for Doctors on Managing False and Defamatory Online Reviews
by Joseph McCaughley It will come as no surprise that online reviews are crucial to patients when choosing a medical practitioner, with a doctor’s reputation and the feedback on review platforms often being the deciding factor. A 2020 Trustpilot survey revealed: 89% of global consumers check online reviews during their decision-making process (more recent data suggests this figure is closer to 95–99%). 49% of consumers…
